Error messages and suggestions
Error messages and suggestions are feedback mechanisms that inform users about problems and provide guidance on how to resolve them. Effective error handling not only alerts users to issues but also offers clear, actionable steps for correction.
Benefits and Use Cases
Guides problem-solving. Clear error messages with suggestions help users understand and resolve issues quickly.
Example
In Cluster, if a user tries to create a cluster with a name that already exists, show an error message suggesting alternative names or ways to differentiate the new cluster.
Reduces frustration. Informative error handling can turn potentially frustrating experiences into learning opportunities.
Example
When Cluster's AI feature fails to generate a summary, provide an error message explaining possible reasons (e.g., content length, complexity) and suggest ways to optimize the content for better results.
Improves system transparency. Well-crafted error messages can help users understand system limitations and requirements.
Example
If a user tries to upload a file type not supported by Cluster, show an error message listing accepted file types and explaining why certain formats are not allowed.
Enhances user education. Suggestions accompanying error messages can teach users about best practices and feature capabilities.
Example
When a user encounters an error while setting up a complex workflow in Cluster, provide suggestions for simpler alternatives or link to relevant tutorials.
Psychological Principles Supported
Informative Feedback. Clear error messages support the principle of informative feedback, helping users understand what went wrong and why.
Example
In Cluster's team collaboration features, if a user tries to access content they don't have permission for, explain why access is denied and how they can request permissions.
Error Recovery. Suggestions for resolving errors support the principle of error recovery, empowering users to correct mistakes and move forward.
Example
If a user's attempt to integrate a third-party tool with Cluster fails, provide step-by-step troubleshooting suggestions in the error message.
Learning Opportunity. Well-designed error messages can turn mistakes into learning opportunities, enhancing the user's understanding of the system.
Example
When a user makes a mistake in Cluster's advanced search syntax, provide an error message that explains the correct syntax and offers examples.
Implementation Guidelines
DON'T
Use vague or overly technical error messages
Blame the user for the error
Provide error codes without explanations
Ignore the context in which the error occurred
Overwhelm the user with too much information in a single error message
DO
Use clear, non-technical language in error messages
Explain what went wrong and why, if possible
Provide specific, actionable suggestions for resolving the error
Use a friendly, non-blaming tone in error messages
Consider using visual cues (like icons) to quickly communicate error types